Shipping Policy
Thank you for visiting and shopping at megrellc.com
Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays of Russia. If we do not have a good in stock at the moment, we will let you know.
If we are experiencing a high volume of orders, shipments may be delayed by a day. Please, allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We work with DHL Express Service.
| Shipment method | Estimated delivery time* | Shipment cost |
| International Shipping for orders over $300 | 7-9 business days* | Free** |
| International Shipping for orders under $300 | 7-9 business days* | shipping fee will automatically shown at checkout according to DHL rates |
*Delivery delay can occasionally occur.
**The price for pillows, seats and a bolster are not included in the sum. It means, to meet the offer requirment one has to take goods for $300 besides them.
Free Shipping offer is not applied to Australia and New Zealand
Customs, Duties, and Taxes
Megrellc.com can not be responsible for any Customs actions and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Unusual customs’ requirements in some countries
Australia and New Zealand
We temporarily do not ship to Australia and New Zealand
Unfortunately, because of the current situation it became unreasonably difficult for customers to receive it
If someone still want to make the order it is possible, email us about your intention (megrellc@megre.ru)
United Kingdom
Minimum order is 300$
Spain
Individuals cannot import cosmetics and food now.
South Korea
Please, write the date of your birth in Order Notes as it is required by the customs.
Mexico
We will have to submit the parcel in customs before shipping, so it takes a few more days
Italy
Just 2 different cosmetic products, 2 items in total- is maximum for individuals importing
Turkey
We temporarily do not ship to Turkey because the Custom rules doesn’t allow individuals import the food goods.
Damages
Megrellc.com is not responsible for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Provide photos and videos.
Please save all packaging materials and damaged goods before filing a claim.
Returns
Currently due to the sanctions to Russia, no parcels are allowed to be delivered to Russia.
Therefore, returns to Russia are not possible techincally. Please, choose wisely what you really need, you can always ask for our recommendation via email megrellc@megre.ru
On our part, we pack everything with great care so the goods can successfully reach you. The goods are always fresh, no expired.
